Sloooowww Sales Order Save/Edit

#1

I am beginning to suspect that the rebate functionality is slowing down my transaction processing. Total of 20 seconds to save a simple, one inventory item sales order, 19.6 of which are server time. That can’t be normal, right?
image

#2

Hi BrittanyDay
Here are some things you can look at, if you would like more help contact me at nbrady@prophetone.com, Thanks.
I SuiteAnswer articles that address server performance issues:

  • Optimizing User Preferences – Server performance is measured as the time spent processing data on a NetSuite server. Customizations or suboptimal search criteria can affect the server’s performance. You can ask users to adjust their NetSuite user preferences to improve server performance.
  • How to identify SuiteScripts contributing to high Server Suite Script time using APM - When your PET page displays a high amount of time spent in ‘Server Suite Script’, you can use Application performance monitor can be a used determine which specific scripts are taking the most time.
  • User Event Best Practice - This section provides best practices for developing user event scripts.
  • SuiteScript Best Practice - For SuiteScript Performance best-practice, as much as possible, avoid deploying After Submit scripts that follow the logic of load record, set field values, submit record of the recently committed transaction.
#3

Is the rebate feature, something you just implemented?

#4

It is not something we just implemented but as we are considering e-com platforms we cannot expect our customers to put up with 20 sec load times.

#5

I agree with you. So, without any changes, this had just started to occur, correct?

#6

That is not correct. We had been dealing with these delays but now that customers will be accessing the system it does need to work acceptably fast.

#7

Ahhh!!! makes so much more sense now!

#8

While i do not know if that is the cause, you may have to create a custom record and have an event script that would create a rebate and turn off the trigger for the rebate (if that’s possible).

I would start with the support if you do not have a consultant on hand. Support will consider it a performance issue which you can then leverage your account rep to escalate if support is unable to solve.

@Edward has been very participative in the forums as well so he may be a good starting point as well.

#9

Thank you. I was running out of avenues and appreciate having a new direction to work in.

1 Like
#10

Hi BrittanyDay
I have to agree with you that something has to done, 19 or so seconds to update an inventory record is unacceptable no matter what solution you are using. I will keep looking but let’s stay in touch, I will be back in Atlanta in 2 weeks if you would like to meet and talk about possible ways to address the issue, Thanks